About the Role
As a Customer Service Representative, you will manage inbound and outbound calls, provide exceptional support, and resolve customer questions, complaints, and technical issues with professionalism and empathy. Your mission is to anticipate client needs, exceed expectations, and help us maintain industry-leading service levels.

Key Responsibilities:

- Multi-channel support: Answer customer inquiries promptly via phone, email, and live chat.
- Proactive outreach: Conduct calls for surveys, lead generation, event invitations, and occasional sales.
- Issue resolution: Provide accurate product and service information, take orders, and troubleshoot problems.
- Detailed records: Log every interaction in Microsoft Office / Google Drive, noting actions taken.
- Collaboration: Work closely with the Technical Support team to resolve complex issues.
- Continuous learning: Stay current on new products, policies, and promotions to offer up-to-date guidance.
- Reporting: Produce customer-service reports and dashboards.
- Service excellence: Uphold the customer-care standards set by the company.
- Other related tasks as required.

Must-Have Qualifications:

- English: Advanced proficiency (professional, native, or bilingual).
- Experience: 1 + years in a BPO or similar customer-support environment.
- Internet: Stable connection of at least 15 Mbps.
- Typing speed: Minimum 40 WPM.
- Soft skills: Patience, empathy, strong communication, and the ability to remain calm under pressure.
- Multitasking: Proven ability to prioritize and manage time effectively.
- Customer orientation: Adaptability to different personalities and a passion for solving problems.
- Flexibility: Willingness to work varying schedules and immediate availability.

Ready to Apply?

- Prepare your résumé in English (required).
- Submit your application here: zento.buk.pe/trabaja-con-nosotros
- Complete the form and attach your English CV.

Become the voice of our customer experience and help us deliver exceptional service every day. We look forward to meeting you!