About Kurios
We are an EdTech backed by Y Combinator and VC investors from the USA that provides corporate training and fractional talent for enterprises, delivered by tech veterans from companies like Amazon, Uber, and Stripe. We serve organizations such as Walmart, Bancolombia, Scotiabank, and AB-Inbev across LatAm and North America.

About the Role
As a Customer Success Trainee, you will play a key role in delivering an exceptional learning experience for our students and supporting our course instructors throughout the program. This internship, with a minimum duration of 6 months, offers a hands-on opportunity to gain experience in the fast-paced and impactful world of educational technology.

In a nutshell, this person will:
- Provide high-quality, timely support to participants across channels, ensuring a smooth and personalized learning experience.
- Monitor the student journey proactively, addressing needs, questions, or concerns as they arise.
- Analyze qualitative insights from weekly participant surveys and help translate them into actionable improvements.
- Deliver weekly performance reports, including key metrics like NPS and Completion Rate.
- Gather and synthesize student feedback, sharing it with internal teams to continuously enhance our programs.
- Plan and run experiments to test and improve different aspects of the student experience.

Some of the things we’re looking for:
- Bachelor’s degree (or in the final stage of university studies) in Business, Marketing or related fields.
- Solve problems proactively, and thrive in fast-paced environments.
- Strong communication skills, both written and verbal, with excellent grammar and tone.
- High empathy and customer-centric mindset — you care deeply about the student experience.
- Comfortable using digital tools and learning platforms.
- Able to work independently and collaborate effectively with cross-functional teams.
- Fluent in Spanish and English (spoken and written).

Bonus Points:
- Experience in startups or high-growth environments.
- Entrepreneurial DNA. You enjoy building. You are already experimenting with AI and no-code.
- Strong interest in technology, education and/or the future of work.

If interested in the position, please send your resume to gabriela@kurios.la, explaining in one paragraph why you are a great fit.