About the Role
As a Customer Operations Specialist, you’ll keep our onboarding and support pipelines humming. From behind the scenes you’ll manage critical tasks, tackle email tickets, and help customers succeed—all while learning our unique internal tools in record time.

Key Responsibilities:

- Onboarding support: Own backend steps that ensure a smooth customer launch.
- Email ticket handling: Resolve inbound support issues and delight users with clear, timely replies.
- Status tracking: Update task boards and ticket queues so nothing slips.
- Troubleshooting: Solve common problems; escalate complex issues to the right teammate fast.
- Tool mastery: Quickly navigate proprietary backend systems to assist customers efficiently.
- Basic graphics: Create or edit simple Canva visuals when customers need them.
- Process improvement: Spot bottlenecks, suggest fixes, and document best practices.

Must-Have Qualifications:

- English: C1–C2 proficiency—written and spoken.
- Experience: At least 1 year in customer operations or service (SaaS a plus).
- Mindset: Fast learner, proactive communicator, comfortable juggling multiple tasks.
- Tech comfort: Familiar with Google Workspace; bonus points for Monday.com or Canva.

Ready to Apply?

- Prepare your résumé in English (required).
- Submit your application here: zento.buk.pe/trabaja-con-nosotros
- Complete the form and attach your English CV.

Join us and power seamless customer journeys from day one. We look forward to meeting you!