We’re Hiring — Client Onboarding Specialist

- Compensation: S/ 5,000 on payroll

About the Role
As our new Software Onboarding Specialist, you will shepherd new customers through every step of their implementation journey, ensuring they adopt our platform smoothly and achieve measurable success. You’ll run kickoff calls, manage timelines, coordinate deliverables, and collaborate with Sales, Product, and Customer Solutions to keep projects on track.

What You’ll Do
- Design and implement customized software onboarding plans for new users.
- Provide training and support to users throughout their onboarding process.
- Collaborate closely with software development teams to fully understand product functionalities and features.
- Gather and analyze user feedback to continuously improve the onboarding process.
- Troubleshoot and resolve any issues or challenges users may encounter during onboarding.
- Stay up to date on the latest trends and best practices in software onboarding.
- Contribute to the development of training materials and user documentation.
- Work with sales and marketing teams to ensure a smooth transition from sale to software implementation.
- Monitor and report on the effectiveness of onboarding plans.
- Others tasks related to the position

Who You Are
- Experience: 2 + years in client implementations, customer success, or a similar roles.

- Tools: Comfortable with CRM systems (HubSpot preferred) and intermediate Excel & Word.
Strong knowledge of databases and application software.

- Excellent communication skills to explain technical processes in a clear and simple manner.


- Project management: Familiar with PM tools and best practices.

- Self-starter: Excellent time-management and prioritization.

- Communicator & problem-solver: Clear, proactive, and solution-oriented.

- Education: Bachelor’s degree in Computer Science, Systems Engineering, or a related field.

Ready to Apply?

- Prepare your résumé in English (required).

- Submit your application here: zento.buk.pe/trabaja-con-nosotros

- Complete the form and attach your English CV.

Help us deliver seamless onboarding experiences and set our customers up for long-term success. We look forward to meeting you!